We want to hear If you are not satisfied with our level of service, either from the product or claims process. You can make an initial complaint on or call 1800 133 723. If it's a complaint regarding a claim this can be resolved by calling 1800 133 723. 

If we have not been able to complete the matter to your satisfaction, you may request that your complaint be handled under the Insurance Box Internal Dispute Resolution (IDR) process. If our internal process is unable to resolve and complaint or dispute, we will refer you to the Financial Ombudsman Service (FOS). You can contact FOS at GPO Box 3, Melbourne VIC 3001. Phone 1300 780 808   email

Our complaints and disputes procedures follow the requirements of the General Insurance Code of Practice. Visit for more information about the Code of Practice.

You can email us your feedback directly at